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Please note, effective June 1,2016, updates were made to enhance our customer's debit card fraud monitoring system to add a texting feature to send alerts regarding potential fraud.
If suspicious transactions are detected, cardholders will now be sent a text message to all phone numbers which support text messaging giving the option to Confirm Fraud or Confirm No Fraud.
Below are images of example texts:
If there is no response to the text, you will receive a phone call from the fraud center. Please note:
While First Liberty Bank’s debit card fraud prevention system will legitimately initiate a phone call to debit card holders regarding suspicious activity on their debit cards, card holders will never be asked for their card number, PIN or account number if the call is legitimate. No sensitive information is requested. The analysts will identify themselves by name, state they are calling on behalf of First Liberty Bank and will only ask for confirmation of certain activity on a debit card.
It is important to notify customer service at First Liberty Bank when you will be out of town, even in the U.S., or if you foresee any debit card activity that is not typical for your account. Also, it is important to notify us if your contact information changes.If the fraud analyst is unable to reach you; your account will be put on hold until we are able to confirm the charges to your account.
If you need to report a lost or stolen debit card, or have any concerns about unusual activity on any of your accounts please call this number immediately: 1-866-546-8273, 24 hours a day, 7 days a week, 365 days a year. Remember, the longer you delay, the more time the thief has to make charges on your account.
Of course, as always you can reach First Liberty Bank Customer Service at 405-608-4500.
A few tips to help you protect your personal information from telephone or email phishing scams are listed below:
Computer Security Tips:
Telephone Security Tips:
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