In order to better protect you from fraud, we have implemented a new high-tech, debit card monitoring solution that protects your accounts using state of the art intelligence technology and skilled fraud analysts. If suspicious transactions are detected, a fraud analyst will attempt to contact you right away. Your card will be disabled immediately if fraud is confirmed.
While First Liberty Bank’s debit card fraud prevention system will legitimately initiate a phone call to debit card holders regarding suspicious activity on their debit cards, card holders will never be asked for their card number, PIN or account number if the call is legitimate.No sensitive information is requested. The analysts will identify themselves by name, state they are calling on behalf of First Liberty Bank and will only ask for confirmation of certain activity on a debit card.
It is important to notify customer service at First Liberty Bank when you will be out of town, even in the U.S., or foresee any debit card activity that is not typical for your account. Also, it is important to notify us if your contact information changes.If the fraud analyst is unable to reach you; your account will be put on hold until we are able to confirm the charges to your account.
If you need to report a lost or stolen debit card, or have any concerns about unusual activity on any of your accounts please call this number immediately: 1-866-546-8273, 24 hours a day, 7 days a week, 365 days a year. Remember, the longer you delay, the more time the thief has to make charges on your account.
If you have any questions or concerns regarding the new debit card fraud monitoring system, please contact First Liberty Bank Customer Service at 405-608-4500.
A few tips to help you protect your personal information from telephone or email phishing scams are listed below:
Computer Security Tips:
Protect your computer through the use of anti-virus software and firewall protection.
When banking online, always make sure your browser address bar reads https://www.myfirstliberty.com/ before you begin the login process.
Never respond to an email requesting that you provide personal information to verify an account or to re-activate that account or service.
Remember, First Liberty does not contact customers via email requesting a customer to provide personal secure information, such as a PIN or passwords.
Telephone Security Tips:
If you receive an email requesting that you dial a certain number, do not call the number. Immediately contact First Liberty Bank at 405-608-4500.
Do not provide your personal secure information to an unsolicited caller.
Never respond to a phone call or voice mail service asking you to verify account information or reactivate a bank service.